Order & Payment

1. How do I change the currency?

Our website automatically detects your location and displays the appropriate currency. You can also manually select your preferred currency using the currency selector at the top of the page.

2. Why was my payment declined?

If your payment was declined, here are the most common reasons and fixes:

• Double-check card details — number, expiry date, CVV, and billing address
• Make sure your card hasn't exceeded its limit
• Try a different card or switch to PayPal for a faster checkout
• Still having trouble? Contact your bank or reach out to us directly

3. I didn't receive a confirmation email — what now?

• Check your spam or promotions folder
• Make sure the email address you entered was correct
• Log in to your account to view your order history
• Still can't find it? Contact us via our Contact Page or Facebook Messenger

4. Can I cancel or change my order after placing it?

We process orders quickly to meet our fast shipping promise. You can request changes or cancellation within 12 hours of placing your order.

After that window, we cannot guarantee changes. Please contact us as soon as possible if you need assistance.

5. What payment methods do you accept?

PayPal Express is our fastest & most secure option — no need to enter card details manually.

6. Is my payment information secure?

Absolutely. Drexova uses industry-standard SSL encryption to protect all transactions. We never store your card details — all payments are processed securely through trusted payment providers.

Look for the padlock icon in your browser's address bar as confirmation that your connection is secure.