Shipping Policy
Everything you need to know about shipping and delivery
When Will I Get My Tracking Number?
In-store processing for stock and packaging takes approximately 2–5 business days. Once your order is ready, tracking information will be sent to you automatically.
Please contact us if you haven't received tracking after 5 working days.
Delivery Timeframe
All orders ship from our warehouse in:
Taizhou City, Zhejiang Province, China
We ship worldwide via USPS, YDH, Yun Express and other trusted carriers.
| Region | Processing | Delivery | Total |
|---|---|---|---|
| North America (excl. Mexico) | 3–5 days | 7–15 days | 10–20 days |
| Europe & UK | 3–5 days | 5–7 days | 7–15 days |
| Australia & NZ | 3–5 days | 7–14 days | 10–19 days |
| Rest of World | 3–5 days | 10–25 days | 13–30 days |
Risk-Free Shipping Guarantee
If your order doesn't arrive within 60 days — you get a FULL REFUND, guaranteed.
Package missing? Email us at support@drexova.com and we'll reship within 3–5 business days.
Customs & Taxes
All prices are tax-free in USD. Import duties or customs fees may apply upon arrival in your country.
Customs fees are the customer's responsibility — we do not cover them.
Please contact your local customs office for more details before ordering.
Wrong Address Disclaimer
You are 100% responsible for entering the correct shipping address at checkout.
We cannot change the address once an order has been shipped.