Refund & Returns Policy

We offer secure and convenient payment options for all customers:

PayPal ensures your transaction is secure and completed in seconds — no card details needed.

We accept returns under the following conditions:

• ✅ The item is faulty due to our error — wrong item sent or arrived damaged
• ✅ Returned with proof of purchase
• ⚠️ Customer is responsible for return shipping fees

To start a return, contact us at support@drexova.com

Our refund policy lasts 3 days from the date of delivery.

Once your return is approved, the refund will be processed to your original payment method within 5–10 business days.

If you haven't received your refund: check your bank account → contact your card issuer → then reach out to us if still missing.

You can cancel your order within 24 hours of purchase.

Need to switch to a different order? Place a new order and the old one will be auto-cancelled with a 100% refund — no processing fee applied.